購物須知

購物流程

  1. STEP1將要購買的商品加入購物車
  2. STEP2登入/註冊會員或以訪客身份結帳
  3. STEP3選擇付款與配送方式
  4. STEP4結帳完成購物
如何加入會員/加入會員的好處?

付款方式

  • 國內訂購可選擇
    • 信用卡付款 ( Visa, Master, JCB )
    • 貨到付款
  • 國外訂購可選擇
    • 信用卡付款 ( Visa, Master, JCB )

配送方式

  • 新竹貨運宅配到府
    (台灣本島偏遠地區與離島依貨運公司規定需另加計費用)

    *偏遠地方加計費用如下
    • 澎湖 : NT.200
    • 金門 : NT.220
    • 小琉球 : NT.120
    • 綠島、馬祖、蘭嶼不提供宅配服務
  • 7-11或全家超商取貨
    (EDAS R-100玻璃窗濕擦機器人恕不提供超商取貨)

    • 7-11:服務範圍限台灣本島,部分特殊門市(如台鐵門市、高鐵門市等)無提供交貨便服務。
    • 全家:請先參閱全家官網服務店鋪查詢

購物滿NT.1,200免運。若結帳總金額未滿NT.1,200,買家自付金額為:
宅配到府 NT.85 / 超商取貨 NT.60

配送時間

宅配到府
  • 下單時間 : 週一到週四23:59 前完成訂購
    出貨時間 : 隔上班日確認付款後3-5個工作天內出貨
    配送時間 : 1-3個工作天內送達指定地址
  • 下單時間 : 週五00:00後到週日或國定假日完成訂購
    出貨時間 : 於週一或順延至上班日確認付款後3-5個工作天內出貨
    配送時間 : 1-3個工作天內送達指定地址
  • 可隨時至會員中心的訂單記錄,查詢包裹最新狀態。
  • 完成下單後,煩請留意出貨通知電子郵件。
  • 出貨工作日為週一至週五,週末不出貨,若遇缺貨等商品狀況,會以電話或電子郵件聯繫。
  • 配送物流:均以新竹貨運進行配送。如遇特殊狀況致使新竹貨運無法配合,則以其他物流代替。
  • 訂購商品若經配送3天內(含例假日)無人收件、代收或無法取得連繫者,本訂單將自動取消。
  • 當商品出貨後,送達指定地點若未被領取或拒收,會員資料將產生未取件記錄,未來將無法再訂購。
  • 如遇颱風地震等天災或其他不可抗力因素,出貨時間將順延。
  • 海外地區配送:請見國際運送說明。
  • 其他延遲狀況:因特定活動、節慶假日可能導致出貨量增加,我們會另行通知,並盡可能於正常配送日完成出貨。如因訂單較多,則可能會延遲3-5日完成出貨,尚請見諒。若是因商品於準備出貨時發現庫存不足等狀況,我們將會有專人通知,確認出貨或退款事宜。

超商取貨

由於EDAS R-100玻璃窗濕擦機器人內含精密電子零件,不提供超商取貨,僅有宅配到府。其餘商品均可選擇超商取貨服務。

我們提供7-11交貨便及全家店到店服務,可就近選擇你方便的7-11全家店面取貨。

  • 下單時間 : 週一到週四23:59 前完成訂購
    出貨時間 : 隔上班日確認付款後3-5個工作天內出貨
    配送時間 : 1-5個工作天內送達指定門市(偏遠地區及離島除外,並需視超商位置及不可抗拒因素配合物流配送時程)
  • 下單時間 : 週五00:00後到週日或國定假日完成訂購
    出貨時間 : 於週一或順延至上班日確認付款後3-5個工作天內出貨
    配送時間 : 1-5個工作天內送達指定門市(偏遠地區及離島除外,並需視超商位置及不可抗拒因素配合物流配送時程)
  • 可隨時至會員中心的訂單記錄,查詢包裹最新狀態。
  • 完成下單後,煩請留意出貨通知電子郵件。
  • 出貨工作日為週一至週五,週末不出貨,若遇缺貨等商品狀況,會以電話或電子郵件聯繫。
  • 部分偏遠地區 (花東、阿里山等)與公共設施(學校、醫院、火車站、捷運站等)內的便利超商門市需視投遞狀況調整配送時間,並依便利商店官網公佈為準,請至7-11全家官網查詢。
  • 訂購之商品若經超商簡訊通知後,7天內(含例假日)未至指定門市取貨者,本訂單將自動取消。
  • 當商品出貨後,送達指定門市若未被領取或拒收,會員資料將產生未取件記錄,未來將無法再訂購。
  • 如遇颱風地震等天災或其他不可抗力因素,出貨時間將順延。
  • 其他延遲狀況:因特定活動、節慶假日可能導致出貨量增加,我們會另行公告通知,並盡可能於正常配送日完成出貨。如因訂單較多,則可能會延遲1-2 日完成出貨,尚請見諒。若是因商品於準備出貨時發現庫存不足等狀況,我們將會有專人通知,確認出貨或退款事宜。

國際運送

請於選購商品後輸入所在地區完整地址,我們將依商品品項與運送地址規劃最佳運費後與你聯繫所需支付的運費金額。


  • 到貨時間
    收到訂單並確認付款後我們會盡快出貨。你可至會員中心的訂單查詢頁面追蹤包裹寄送進度。
  • 收件資訊填寫
    由於國際運送目的地之國家/地區法令及規則不同,手續較為繁雜,為使訂購商品能順利並盡快抵達收件地,請務必填寫正確訂購人/收件人及當地郵遞區號資訊。另除大陸、香港、澳門以外配送地區 ,收件人需以英文全名填寫,不可簡寫。
  • 收件資料修改
    若於下訂後需要更改收件電話、地址等資訊,請發送電子郵件至 service@edas.cc,我們將為你作更改。若貨件已出貨,我們將聯繫配合之國際物流進行更改,如因更改地址加收費用,則需另行收取。
  • 收件資料錯誤處理
    如因收件地址、電話資訊有誤或其他無法投遞的情況,以致商品無法配送,我們會先嘗試聯絡訂購人確認收件資料。如需變更收件地址,相關改址增加費用則需另行收取。若仍無法順利聯繫,導致商品必須退回,當中所產生之倉儲、稅金、運輸等因配送所需費用,我們將於收到退回商品後,由付款金額中扣除並進行退刷或退款,敬請留意。
  • 關稅
    各國進口關稅標準不同,如領取包裹時通知收件人需繳納該國家/地區之關稅等稅金及費用,則需由收件人自行負擔。
    若包裹因各國法規產生關稅,收件人不願支付關稅致使包裹需退回時,退款金額將扣除實際產生之來回運費、兩地關稅、倉儲等費用後,再退回原訂單餘額。
    收貨人需注意並遵守收貨之國家/地區的進口規範與限制,若有任何法律問題,恕由收貨人自行負責。
  • 國際運送退貨/退款
    因海外地區航空包裹運送費時,跨國退款作業繁複, 故此我們無法提供國外買家退貨服務,選購商品時,務必謹慎確認訂單內容,請國外買家們見諒。
    若是因出廠瑕疵需換貨,請於7天內 (含例假日)寄回。如經寄回鑑定後,確認為出廠瑕疵,我們將提供同品項換貨並負擔運費;如不是則由買家負擔。

發票

我們提供以下2種方式,你可選擇:


  • 二聯式電子發票
    如需使用手機載具,請輸入您的手機載具條碼,如您沒有手機載具條碼,我們將隨貨寄出發票。
  • 三聯式電子發票
    統一編號:若發票上需要統一編號,請於結帳時選擇三聯式紙本發票輸入統一編號及發票抬頭。

發票更改:
發票如欲修改,請於7日內(含例假日)與我們聯絡,逾期恕不受理。

訂單查詢

會員:

登入會員後,直接在會員資料內的訂單記錄,查詢訂購記錄。


非會員:

請以電子郵件訂單通知中的連結查詢。如有退貨需求,請來電或發送電子郵件至service@edas.cc告知訂單編號、訂購者全名、電話及原因描述,我們將由專人安排。

退/換貨(台灣)

7天鑑賞期說明
依照消費者保護法規定,本網站消費者均享有商品到貨7天鑑賞期之權益(鑑賞期並非試用期),計算時間是由超商取貨/宅配簽收的隔日開始算起至第7天止(含假日)。
注意:商品包裝若有損毀,請勿簽收,直接退回給送貨人員,以利日後退換貨釐清責任歸屬。

鑑賞期內之退/換貨
  • 會員:
    請您至會員中心的訂單記錄中申請退/換貨,退回商品必須為到貨時全新未使用狀態且包裝完整(保持商品、贈品、使用手冊、配件、包裝、紙箱及所有隨附文件或資料之完整性),連同 折讓證明單及發票一併退回,若有條件不符者,恕無法辦理退貨。
  • 非會員:
    請來電( 02-26918821分機215)或發送電子郵件至service@edas.cc告知訂單編號、訂購者全名、電話及原因描述,我們將由專人為你安排。
  • 換貨須符合下述條件:
    產品本身瑕疵或運送過程導致新品瑕疵。(如商品已使用過或超過鑑賞期,請先於上班時間連絡客服人員安排維修。客服專線: (02)26918821分機215 或寄信至service@edas.cc
  • 退貨須符合下述條件:
    商品未拆封使用。
  • 如有特殊因素瑞光科研同意退貨,將在檢查退貨狀況後,基於商品使用或損壞狀況全額或部份金額退款。我們將聯繫購買者並告知退款金額,如一個月內聯絡4次皆未聯繫上,將直接扣除差額後刷退或匯款至原帳號。若因故無法退款且聯繫不上,瑞光科研無保管義務,退貨商品將保留三個月後逕行清除。


退/換貨流程
  • 請至會員中心訂單查詢頁面,點擊退/換貨申請
  • 請先閱讀退/換貨須知後,選擇此次欲退/換貨的商品及方式並填妥相關聯繫資料與原因,下載折讓單證明填寫後連同貨品一起打包。
    由於EDAS R-100玻璃窗濕擦機器人內含精密電子零件,不提供自行郵寄,僅可由我們指定的快遞到府宅配取貨。其餘商品均可選擇宅配取貨或自行郵寄退回。
  • 為了能順利完成退款,請務必按照以下程序完整填寫折讓單。若有條件不符者,恕不接受退換。
    • 收到商品七日內,勾選處理方式、填寫銀行帳號資料及簽名,如您符合退/換貨條件,代墊的郵資將會退回。
    • 退/換貨時,原買受人處務必簽名或蓋章。若為三聯式發票蓋統一發票章。
    • 開立公司抬頭發票者,請將本折讓單先另影印一份,二份皆於用印後一併寄回。

  • 申請後5個工作天內(不含例假日),電話請保持暢通,貨運人員將主動與你聯繫,並前往退貨申請時所填寫的取件地址取件(請勿填寫超商門市地址);若不便上門取貨,請以『郵局包裹掛號』寄回,並請保留貨運取/寄件單據直到退款完成。
  • 鑑賞期內申請退/換貨者符合下述條件其中一項,將無法完成退/換貨作業,系統會自動取消退貨申請,且無法再次申請。
    • 申請退/換貨翌日起算,運送人員連續3次聯繫不上。
    • 使用郵局包裹掛號寄回者,寄出時間超過購買7日(以郵戳為憑)。
  • 如有換貨情形,七天鑑賞期的計算時間將依第一次購買收到商品時間計算。
  • 鑑賞期內若欲二次退/換貨將需自行負擔運費退回(恕無法補貼2次退/換貨運費)
  • 如退貨後原訂單其餘品項未達免運門檻,則須補回物流出貨時配送運費,(宅配:NT.85 / 超取:NT.60)費用將於退款中扣除。
  • 如經寄回鑑定後,確認為出廠瑕疵,將由我們負擔相關運費;如不是則由買家負擔所有發生之相關費用。
  • 組合優惠商品,如申請退貨後未達活動優惠條件,保留的商品將恢復原價,從收到退貨商品的退款或是刷退金額當中扣除恢復原價之差額。
  • 如辦理退貨,贈品需一併退回。如贈品已拆封或破損,則依贈品原價扣款後退回差額款項。
  • 請至訂單記錄中查看退/換貨進度。

退款(台灣)

待收到退貨商品及折讓證明單,進行確認商品完整性後,退款方式將依照當初的付款方式進行後續退款:


  • 信用卡線上付款:
    商品尚未出貨前,通常訂單亦尚未向銀行進行請款,我們會取消後續請款動作,故此款項不會在信用卡帳單顯示,請放心!但若是我們已經向銀行完成請款動作,會直接將款項刷退至當初使用來付款的信用卡帳戶中。請依結帳日判斷,刷退款項將顯現於本月或次月帳單中。

  • ATM轉帳付款及貨到付款:
    退款方式亦將匯入至你指定的帳戶資料。申請退貨時,請於折讓證明單上填寫退款帳戶資料:
    • 銀行別 ( 如第一銀行或郵局 )
    • 銀行分行 ( 如忠孝分行,郵局請選擇「郵政存簿儲金」 )
    • 帳號
    • 戶名

    待退款資料齊全我們將匯入所提供的帳戶資料,預計7個工作天內將款項退還。

優惠代碼折抵

在結帳時輸入指定序號、代碼可立即享有優惠。只要成為EDAS的會員,就能不定時收到各項最新消息及優惠資訊。

忘記密碼

請輸入第一次註冊時的電子信箱及註冊產品序號,我們會立即寄送密碼確認信函。

找回密碼

如忘記註冊時所填寫的電子信箱,請寄送電子郵件至service@edas.cc留下姓名及聯絡電話,我們將盡快與你聯繫。

客服專線

本專線提供產品售前及售後的諮詢服務。線上將有專人為你解答產品相關疑問,並提供最適切的建議。


  • 服務專線:
    (02)26918821分機215
  • 服務時間:
    週一至週五:09:00~17:30 ( 週末及國定假日暫未提供服務 )

Making Purchases on the EDAS Website

Order Procedure

  1. STEP1Add items for purchase to your cart
  2. STEP2Log in or register as member or make purchases as a guest
  3. STEP3Select payment and shipping methods
  4. STEP4Checkout to complete your purchase
Learn how to become a member and about member benefits

Payment Options

  • For purchases transacted within Taiwan
    • Credit Card (Visa, Master, JCB)
    • Payment upon delivery (COD)
  • For purchases transacted outside of Taiwan
    • Credit Card (Visa, Master, JCB)

Delivery Options

  • Door-to-door delivery
    (Service provided by HCT Logistics (service provider charges an additional fee for delivery to remote/offshore island addresses)

    * Fee schedule for remote / offshore island deliveries:
    • Penghu : NT.200
    • Jinmen : NT.220
    • Xiaoliuqiu : NT.120
    • No delivery service to Green Island, Mazu or Lanyu.
  • Convenience store pickup(Service provided through 7-11 and Family Mart)
    (this option is not available for deliveries of the EDAS R-100)

Free normal delivery for orders over NT$1,200. The schedule of delivery fees for orders less than NT$1,200 is as follows:
Door-to-door NT.85 / Convenience store pickup NT.60

Time to Delivery

Door-to-Door
  • Order Confirmation : Monday through Thursday (00:00-23:59)
    Pickup by Delivery Service Provider : 3~5 workdays following payment confirmation
    Expected Delivery : 1~3 workdays after pickup
  • Order Confirmation : Friday, weekend, or national holiday
    Pickup by Delivery Service Provider : 3~5 workdays after the first working day following payment confirmation
    Expected Delivery : 1~3 workdays after pickup
  • Visit the Purchase History page in the online Members Area anytime to check the status of your order(s).
  • After confirming an order, please check your e-mail inbox for our order -dispatch message.
  • Orders are regularly shipped between Monday and Friday. No shipments are shipped on weekends. If an ordered item is currently out of stock, we will notify the affected customers directly by phone or e-mail.
  • Deliveries: Delivery services are handled by HCT Logistics. Another service provider will be designated if HCT Logistics can no longer provide these services.
  • If a delivery is not claimed by the recipient or signed for on his / her behalf within three days (including weekends & holidays), the associated order shall be nullified automatically.
  • An order that is not claimed or that is refused after shipment shall cause a “Failed Delivery” entry to be added to that member’s record, which prevents him or her from making future purchases on the EDAS website.
  • Order processing and shipment may be delayed due to typhoons, earthquakes, and other circumstances beyond the control of EDAS.
  • Overseas Shipping: Please refer to the International Deliveries section below.
  • Irregular Circumstances: We will notify all affected customers if we anticipate that order-processing / shipment times will be longer than normal (due to special promotions, extended holidays, etc.). Further, we will do our best to meet our normally scheduled delivery target. A large influx of orders may cause a 3~5-day delay in processing orders. In the event orders are delayed due to stocking issues, we will contact customers individually to provide updated delivery time information and to arrange refunds if necessary.

Convenience Store Pickup

Due the sensitivity of the electronic components that are used in the EDAS R-100 Wet Cleaning Window Robot, orders for this item will be shipped door-to-door only (no convenience store pickup available). All other items may be shipped using either the door-to-door or convenience store pickup option.

We offer pickup through the 7-11 and Family Mart convenience store networks. Please select an outlet of either franchise that is most convenient for you to collect your EDAS purchase (7-11 and Family Mart)

  • Order Confirmation : Monday through Thursday (00:00-23:59)
    Shipment to Convenience Store : 3~5 workdays following payment confirmation
    Expected Delivery : 1~5 workdays after shipment to the designated outlet (shipments to remote areas / offshore islands may be subject to longer delivery schedules and other terms and conditions)
  • Order Confirmation : Friday, weekend, or national holiday
    Shipment to Convenience Store : 3~5 workdays after the first working day following payment confirmation
    Expected Delivery : 1~5 workdays after shipment to the designated outlet (shipments to remote areas / offshore islands may be subject to longer delivery schedules and other terms and conditions)
  • Visit the Purchase History page in the online Members Area anytime to check the status of your order(s).
  • After confirming an order, please check your e-mail inbox for our order-dispatch message.
  • Orders are regularly shipped between Monday and Friday. No shipments are shipped on weekends. If an ordered item is currently out of stock, we will notify the affected customers directly by phone or e-mail.
  • Convenience store outlets that are located in select remote areas (East Coast and Alishan) and in public facilities (e.g., schools, hospitals, train stations, MRT stations) may set different delivery terms / conditions or not accept deliveries. Please check the official 7-11 and Family Mart websites for related policies and information.
  • If a delivery is not claimed at the designated convenience store outlet within 7 days (including weekends & holidays) of text notification, the associated order shall be nullified automatically.
  • An order that is not claimed or that is refused after shipment shall cause a “Failed Delivery” entry to be added to that member’s record, which prevents him or her from making future purchases on the EDAS website.
  • Order processing and shipment may be delayed due to typhoons, earthquakes, and other circumstances beyond the control of EDAS.
  • Irregular Circumstances: We will notify all affected customers if we anticipate that order-processing / shipment times will be longer than normal (due to special promotions, extended holidays, etc.). Further, we will do our best to meet our normally scheduled delivery target. A large influx of orders may cause a 1~2-day delay in processing orders. In the event orders are delayed due to stocking issues, we will contact customers individually to provide updated delivery time information and to arrange refunds if necessary.

International Deliveries

After selecting your items for purchase, please enter your country / region and postal zip code.All international deliveries are handled by FEDEX.


  • Time to Delivery
    Orders will be processed and shipped as quickly as possible. You may visit the Purchase History page in the online Members Area anytime to track your shipment.
  • Recipient Details
    Import rules and regulations differ from country to country. To ensure the safe and swift delivery of your order, please fill in the correct name of the buyer / recipient and the correct postal zip code. For deliveries outside of China, Hong Kong, and Macau, please provide the full name of the recipient in English alphabetical letters. No abbreviations, please!
  • To Change Recipient Information
    After order confirmation, please send a change-request message to service@edas.cc if you need to change recipient information (e.g., telephone number, address). If an order has already shipped, we will contact the international shipping service provider on your behalf to make the requested changes. We will separately bill you for any related fees that are charged by the service provider.
  • Procedures for Handling Incorrect Recipient Information
    If wrong address, telephone-contact, or other information prevents the delivery of an order, we will attempt to contact the buyer directly to reconfirm recipient information. The buyer shall assume all of the additional fees / charges for changing the delivery address. In the event that we are unable to contact the buyer and the product(s) must be returned, all of the costs for storage, duty assessments, and shipping shall upon our receipt of the returned order be deducted from the order payment, with the remainder of the payment either canceled or returned to the buyer. Thank you for your understanding.
  • Tariff / Duty Assessments
    Tariff and duty assessments differ from country to country. Upon notification of arrival, the recipient is responsible for paying all related tariffs / duties and fees.
    If the recipient refuses to pay the tariffs / duties and/or fees that are assessed in accordance with local regulations, resulting in the need for the order to be returned to EDAS, the actual costs of shipping (round-trip), tariff assessments, and storage shall be deducted from the order amount. The remainder of the payment will then be either canceled or returned to the buyer.
    Recipients shall take full responsibility for understanding and complying with the relevant rules and restrictions governing importation into their country / region. The recipient agrees to handle any and all legal issues that arise from the delivery of an order.
  • International Returns / Refunds
    Due to the time and complexities involved, we regret that EDAS is currently unable to accept refund requests for orders shipped outside of Taiwan. We apologize in advance for any inconvenience caused. When ordering products, please double-check to confirm the accuracy of your order before submitting.
    In the event a faulty product is received that requires replacement, please mail it back to us within 7 days (including weekends & holidays) of receipt. Our service department will assess the problem and ship to you a replacement at no charge if the fault for the problem is with EDAS. If EDAS is determined not to be at fault for the problem, the buyer shall be responsible for all relevant expenses.

Invoicing

We currently provide two invoice options, as follows:


  • e-invoice in duplicate
    For receipting to a mobile device, transaction card, or other carrier, please enter your device barcode number. If you don’t have this number, we will include a printed receipt with your shipment.
  • Uniform invoice in triplicate
    VAT #: If your invoice must include a company VAT number, please select the “uniform invoice in triplicate” option for a printed invoice that includes the VAT number and company name, which you provide.

To request changes to your original invoice information:
If you need to change your originally submitted invoice information, please contact us within seven (7) days((including weekends & holidays). We regret that we will be unable to comply with requests that are made after this time.

Search and Review Your Order

Members:

Sign in as a member and click directly on the Purchase History link to search for and review your orders.


Non-members:

Click on the link included in the order-confirmation message in your e-mail inbox to search and review your orders. If you want to return a product, please call us or send an e-mail to service@edas.cc , including your order number, the name you used to make the order, your telephone number, and reason for return. A customer service representative will be assigned to oversee the process.

Product Return / Exchange (for orders filled in Taiwan)

7-day assessment period
The Taiwan’s Consumer Protection Act allows a 7-day assessment period (not a trial period) for products that are purchased via this website. This assessment period starts on the day immediately after convenience store pickup or door-to-door delivery and ends on the 7th day thereafter (includes weekends and holidays).

Note: If the shipping box is visibly damaged at the time of delivery, please do not sign the delivery receipt. Refuse delivery and return the unopened box to the delivery person in order to help us quickly and equitably resolve the issue.

Returns / Exchanges made during the 7-day assessment period
  • Members:
    Please log in to the Members Area and make a Return / Exchange Request via the Purchase History page. Returned products must be in new, unused condition, in their original packaging (including the purchased product, gift items / premiums, user manuals, attachments, packaging material, shipping box, and all accompanying documentation), and accompanied by the certificate of return form and receipt / invoice. We apologize that products returned otherwise will not be accepted for return.
  • Non-members:
    Please phone EDAS customer service( 02-26918821ext.215)or send an e-mail to service@edas.cc , including your order number, the name you used to make the order, your telephone number, and reason for return. A customer service representative will be assigned to oversee the process.
  • Requests for exchange:
    An exchange request shall be accepted only if the item originally received is defective or was damaged during delivery.(For items that are already used or that are beyond the 7-day assessment period, please call EDAS Customer Service (02)26918821ext.215 during normal business hours to schedule repair or send an e-mail request to service@edas.cc
  • All product returns must be unused and in their original, unopened packaging.


Return / Exchange Procedure
  • Please log in at the Members Area and go to the Purchase History page. Click on the relevant order(s) and click on “Request Return” or “Request Exchange”.
  • After reading our product return / exchange policy, please click on the product(s) to be exchanged or returned and your preferred method. Next, enter the requested contact details and reason for return / exchange. Finally, download the certificate of return form , fill out the required details, and include it with your return.
    Due the sensitivity of the electronic components that are used in the EDAS R-100 Wet Cleaning Window Robot, please do not return this item through the postal service. We will only accept returns of the EDAS R-100 that are handled door-to-door by our designated package-delivery service provider. Other product returns may be handled by a door-to-door delivery service or through the postal service.
  • Please complete the certificate of return in full as described below in order to facilitate the purchase-refund process. Failure to meet the conditions as stated may result in a denial of a refund request.
    • Within 7 days of delivery, please select the handling method and fill in your bank account information and signature. If your return / exchange request meets our policy requirements, we will also refund your cost of return shipping.
    • The original recipient must personally sign / chop the return or exchange request. Returns on orders for which a uniform invoice in triplicate was issued must bear the official company chop.
    • Returns on orders for which a formal commercial invoice was issued must include two completed copies of the certificate of return form.

  • Within five workdays (excluding holidays / weekends), the express delivery company will contact you by phone to arrange pickup of the return at your designated pickup address (please do not designate a convenience store for pickup). If a door-to-door pickup is not convenient, you may return allowable items via registered mail. Please retain all return shipping / mailing documentation until the refund process is complete.
  • Return / exchange requests that are made during the 7-day assessment period and meet either of the following conditions shall be denied and shall result in the automatic refusal of further return / exchange requests.
    • The express delivery company fails to contact the individual designated on the certificate of return form after three attempts (from the date of return / exchange request submission).
    • For postal services returns, returned items were mailed after the designated 7-day assessment period, as indicated by the affixed postmark.
  • For items that have been exchanged, the 7-day assessment period is calculated from the date of delivery of the original order.
  • If a second return / exchange request is submitted during the 7-day assessment period, the buyer shall not be reimbursed for shipping / mailing fees that are incurred for the second instance.
  • If, due to a product return, the amount of the original order falls below the free shipping threshold, the buyer shall be charged the normal delivery fee (NT$85 for door-to-door / NT$60 for convenience store pickup), with this fee deducted from the refund amount.
  • EDAS shall pay in full the cost of shipping for returned items that are affected by problems that are attributable to the manufacturer. Otherwise, the buyer shall take responsibility for all related costs.
  • Package Discount Offers: If a returned item causes an order to fall below the threshold that is required to earn a package discount, the price for the remaining products in the original order shall revert to their normal retail prices. The resulting difference in total order amount shall be deducted from the refund amount or from the associated credit card reimbursement.
  • Please include with your return shipment any gift items or premiums that were included with your original purchase. The retail value of any gift item / premium that has been opened or damaged shall be deducted from the refund amount.
  • Please go to the Purchase History page to view the current status of return / exchange requests.

Refunds (for orders filled in Taiwan)

After the returned product(s) is received together with the completed certificate of return form and the completeness of the returned product(s) is confirmed, refunds shall be executed as described below using the same method that was used for payment.


  • for online credit card payments:
    We typically do not submit a request for payment from credit card service providers prior to product shipment and will thus cancel the payment processing procedure. Therefore, payment should not appear on your credit card billing statement. However, in the event that we have already completed payment processing, we will refund the amount to the original credit card account. The refund should appear on the credit card statement for the same or the following billing month.

  • for payments made by ATM transfer or COD:
    Refunds shall be made to your designated bank account. Please provide the required bank account information on the certificate of return form that you submit with your product return.
    • Bank Name (e.g., First Bank, Postal Saving)
    • Bank Branch (e.g., Zhongxiao; for Postal Saving, please use “Passbook Savings”)
    • Account Number

    • Name on the Account

    We will typically send the refund to your designated account within 7 workdays after the return process is complete. We will automatically notify you when the refund has been deposited into your account.

Special Offer Codes

Enter special offer codes at checkout to take immediate advantage of the terms of the associated offer. EDAS members will be notified of important new developments and of limited-time offers and incentives.

Forgot Your Password?

Please enter your registered e-mail and the serial number of your registered EDAS product. We will immediately send you a password confirmation message.

Recover Your Password

If you have forgotten the e-mail account you used at registration, please send us an e-mail service@edas.cc and tell us your name and telephone number. We will contact you as soon as possible.

Customer Service Hotline

The EDAS customer service hotline provides comprehensive pre-sale and after-sale service information, with trained staff available to resolve your product-related problems and provide helpful suggestions.


  • Hotline :
    (02)26918821ext.215
  • Hours:
    Mon - Fri, 10:00-17:00 (services not available during weekends and national holidays)